How Billing Works
Hosting is billed monthly based on your selected plan:
•You pay upfront when creating the instance
•Each month, a billing cycle is generated
•If auto-renewal is enabled, the next cycle is charged automatically
•If payment fails, you receive email reminders before suspension
Understanding Your Bill
Each billing cycle includes:
•Base Cost: Your plan's monthly rate
•Overage Charges: If your bandwidth exceeds the plan limit
•Snapshot Storage: Cost for manual snapshots (if applicable)
View your detailed usage at Dashboard → Hosting → [Instance] → Billing.
Payment Timeline
•Day 1: Billing cycle starts, invoice generated
•Day 25: Reminder email if auto-renewal is off
•Day 30: Payment due / auto-charge attempted
•Day 33: First retry if payment failed
•Day 37: Second retry + overdue notice
•Day 45: Instance suspended if still unpaid
•Day 60: Instance terminated and data deleted
Managing Payments
1.Go to Dashboard → Billing
2.View all transactions, filter by hosting
3.Click on any transaction for details and invoice download
4.Update your payment method through the Stripe customer portal
Monthly Billing Report
You'll receive a monthly email summarizing:
•Each instance's usage and cost
•Overage charges
•Total amount billed
•Payment status
Upgrading Your Plan
Currently, to upgrade you need to:
1.Create a new instance with the larger plan
2.Migrate your data
3.Terminate the old instance
In-place upgrades are coming soon.
Refund Policy
•Hosting refunds are prorated based on remaining days in the billing cycle
•Refund requests can be submitted within 7 days of payment
•Contact support for refund processing